Job Summary
The Regional Phlebotomy Supervisor is responsible for ensuring that every COC Consulting experience meets and exceeds the client and patient's expectations. Staff will rely on this position to solve problems or provide instructions on complex testing procedures. This position handles the more complex task of operations and the customer experience team. This position will also help train and ensure quality for our team of hourly phlebotomists. Above all, we are seeking candidates who are self-starters and are resourceful, organized, detail-oriented, communicative, and friendly.
Essential Duties & Responsibilities
- Supervises a regional team of phlebotomists
- Provides coverage and travel to perform all duties of a phlebotomist as needed
- Plans, organizes, and effectively conducts continuous phlebotomy staff training on various skills, company procedures, and client site information
- Coordinates in-person training schedule for new employees
- Manages and executes distribution of information to employees via Our People
- Conducts interviews and assists in selecting qualified candidates
- Assists with day-to-day customer service including interactions with clients via inbound calls, outbound calls, emails, and other communication platforms
- Accounts for disciplinary action and consults with HR on disciplinary issues, as needed
- Creates spreadsheets as needed
- Coordinates and communicates with labs for various reasons
- Follows proper safety and identification procedures when dealing with phlebotomists, patients, medical facilities, staff and/or specimens under any circumstance or environment.
- Exhibits and promotes the professional image of COC Consultants LLC., goals and standards
- Adheres to COC Consulting’s standards to promote a cooperative work environment by utilizing communication skills, interpersonal relationships and team building.
- Provide coaching and mentorship to new and existing employees
- Updates and maintains phlebotomy schedule for employee changes for all locations
- Performs other duties as assigned
Travel Requirements
This position may require up to 50% travel to different islands to provide training and coverage as needed.
Minimum Qualifications
- High school diploma or equivalent
- Previous experience as a phlebotomist; 5 years is required
- At least 3 years of management experience in a leadership position is required
- Phlebotomy certification from an accredited agency
- In-depth knowledge of phlebotomy duties, responsibilities and techniques
- Proven track record in providing exceptional customer service
- Strong communication skills; both written and verbal
- Competency with Google applications and willingness to embrace new technology
- Valid driver’s license and car insurance
- Reliable transportation
- A proven ability to handle ambiguity in the absence of defined systems and processes
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times.
- Frequently required to lift, carry, push, and pull up to 20 pounds
- Frequently required to speak and hear
- Frequently required to sit or stand for periods of time and bend, stretch, and stoop
- Frequently required to use all types of vision, such as close vision and computer vision
- Frequently required to use hand dexterity for use of standard office and clinical equipment
- Varying schedule to include evenings, holidays, and/or extended hours as Company dictates
- Occasional exposure to various temperatures
- Frequent exposure to blood and bodily fluids, communicable diseases, chemicals, radiation, and repetitive motions